FAQ

Q

懷孕期間、哺乳中可以使用嗎?Is breastfeeding during pregnancy safe?

A
京乃雪的商品在懷孕及哺乳中使用上是可以的。 但是,懷孕及哺乳中的肌膚會變得比較敏感, 跟平常的肌膚的狀況會有些不同的時候也會有。 因此這期間使用時肌膚有任何不適,請您立即停止使用。 商品的香味,是原材料的自然香氣, 這期間根據您身體狀況,可能對於味覺也會有所改變, 如果有任何感到不適的時候,建議您先停止使用。 Yes, but During pregnancy and breast-feeding, You skin become more sensitive than usual. If you have any skin discomfort or an allergic reaction, please stop using immediately . This product is the raw material of natural fragrance. If you feel unwell during use, please stop using it immediately.
Q

為什麼結帳時有稅的表示?Why is there a tax indication at checkout?

A
★結帳時稅的表示 關於購買商品結帳時,下方有顯示內含稅(例如:TAX: ¥ ), 請無需擔心,京乃雪海外商店皆日本免稅後的價格,付款總額也是免稅的總價價格,並沒有含10%的稅。 由於此海外商店為日本開發系統,故依照有表示(TAX: ¥ )。 所有的商品皆為日本免稅後的價格,請放心購買。 造成購買上的誤會及不便,敬請見諒與理解。若有不明白的地方,請隨時與客服聯繫。 Mail: [email protected] When you proceed to Checkout, Tax will be displayed on the screen. But don’t worry. All goods are tax-free price and don’t included 10% tax in the kyonoyuki overseas shop store. We apologize for any inconvenience. If you have any questions, please contact me. Mail: [email protected]
Q

產品的有效期是多少?What is the expiration date of the product?

A
如果未開封,它可以存放大約 2 年。 打開後,請在 6 個月內使用。 保管時,請避免高溫、高濕、陽光直射。 If unopened, it can be stored for approximately 2 years. After opening, use within 6 months. For storage, avoid high temperature, high humidity, and direct sunlight.
Q

關於化妝品的儲存環境。About storage environment for cosmetics.

A
避免高溫、高濕度和陽光直射。此外,要放在小孩拿不到的地方。Avoid high temperature, high humidity, and direct sunlight.Also, keep the product out of the reach of small children.
Q

敏感或過敏皮膚可以嗎?Can I have sensitive or allergic skin?

A
配方盡可能溫和。即使皮膚敏感的人也可以使用。我們使用無刺激性防腐劑。它已經過過敏測試(*),如果你擔心,從一套試用裝開始。試試看是否適合您的皮膚。*並非所有人都不會過敏。Formula is as gentle as possible so that even sensitive skin can use it.We use preservatives that are less irritating.Although the product has been allergy tested (*), if you are concerned, please try the trial set first to see if it is suitable for your skin. (*)Not all people are free from allergy.
Q

是否使用防腐劑?Are preservatives used?

A
京乃雪使用對皮膚刺激較小的苯氧乙醇作為防腐劑。KYONOYUKI uses phenoxyethanol as a preservative, which is considered less irritating to the skin.